Refund policy

At Hangevo Living, customer satisfaction is our priority. We want you to shop with confidence, knowing that if something isn't right, we'll do our best to make it right. This Return & Refund Policy explains how returns, refunds, replacements, and exchanges are handled.

1. 30-Day Return Guarantee

We proudly offer a 30-day free return and refund policy. You may request a return within 30 days of receiving your order for any eligible product.

2. Eligibility for Returns

To qualify for a return, the item should:

Be returned within 30 days of delivery.
Be unused or only lightly inspected.
Include all original accessories and packaging whenever possible.
Not be intentionally damaged or altered after delivery.

Certain hygiene-related or customized products may not be eligible for return unless they arrive defective or damaged.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.

Please include:

Order number
Photos of the product
Photos of the packaging (if applicable)
Brief description of the issue

Once verified, we will provide a replacement or full refund at no additional cost.

4. Free Return Shipping

Customers approved for a return will receive instructions from our support team. Eligible returns are covered by our free return policy, meaning no return shipping cost will be charged for approved requests.

Please do not send items back without first contacting us.

5. Refund Process

Once your returned item has been inspected, we will notify you of the refund status.

Approved refunds are processed back to the original payment method. Depending on your financial institution, refunds typically appear within 5–10 business days after processing.

6. Exchanges

If you would like a different size, color, or model, please contact our customer support. Exchanges are subject to product availability.

7. Order Cancellation

Orders may be cancelled before they enter processing.

If an order has already been prepared or shipped, cancellation may no longer be possible. In this case, you may request a return after delivery.

8. Non-Returnable Items

Certain products cannot be returned, including:

Personalized or custom-made items
Gift cards
Items marked as final sale
Products showing signs of misuse or intentional damage

9. Missing Deliveries

If your tracking indicates delivery but your package cannot be located, please contact us promptly. We will work with the shipping carrier to investigate and help determine the appropriate resolution.